Need help with HumHerd, your account, or a Shepherd membership? Start here or email us directly.
Email hello@humherd.com. Include the device you are using and a short description of what happened. Do not send your password or payment information.
Sign in to the HumHerd account that should receive the membership. Open your profile in the iPhone app and choose Restore App Store purchases. The iPhone must also be signed in to the Apple Account that made the purchase.
Open your HumHerd profile and choose Manage subscription. For an App Store purchase, you can also open iPhone Settings, tap your name, tap Subscriptions, and choose HumHerd. Apple handles App Store billing, cancellation, and refund requests.
You can delete your HumHerd account from your profile inside the app. Deleting an account permanently removes the profile and connected data described in our Privacy Policy. An App Store subscription must be canceled separately with Apple before you delete the HumHerd account.
Start with a low device volume, confirm the HumHerd volume control is raised, and try closing and reopening the app. If sound, animation, sign-in, or purchase restoration still does not work, email us with your iPhone model and iOS version.
Read the Health & Safety page for guidance about volume, headphones, moving visuals, and responsible use.